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Embelliprint by bigDAWGS
The Complete Service Guide

Supporting the MGI JETvarnish line and Konica Minolta AccurioShine 3600 Digital Finishing Presses
Transform your print shop with expert embellishment services, technical support, and AI-powered solutions designed to maximize your equipment's potential and profitability.
VIDEO: Embelliprint Concierge
VIDEO: Embelliprint UAP
Our Strategic Foundation
Premium Hardware Expertise
Deep, hands-on experience with the world's most advanced digital embellishment presses like the MGI JETvarnish and Konica Minolta AccurioShine 3600.
Intelligent Software
Proprietary tools and AI-powered solutions that streamline workflow and eliminate costly errors in production.
Expert Human Service
High-touch creative and technical services delivered by industry experts who understand your challenges.
The Embelliprint model is built on a core realization: our greatest strength is the unique, three-pillar integration of these essential elements. We are a high-touch creative and technical services company, powered by our deep, hands-on experience with advanced equipment.

This has given us a front-row seat to the industry's biggest challenge: the "Expertise Gap." Many print shops own powerful, high-margin equipment but lack the specialized skills to maximize its uptime and profitability.
Our unparalleled level of knowledge—validated by our status as a training partner for Konica Minolta—allows us to bridge that gap. We solve the two biggest challenges in the industry: the creative skills gap that leads to costly file errors, and the technical complexity that leads to expensive machine downtime. We are your partners in both profitability and productivity.
Our Service Programs
We offer four distinct programs designed to meet you exactly where you are and provide a clear path for growth. Each program is tailored to a specific business goal, from optimizing creative workflow to guaranteeing machine uptime and deploying a custom-built AI to empower your team.
01
Embellishment Concierge Program
The perfect entry point for shops that need expert design, file preparation, and production workflow support to deliver stunning results for their clients.
02
Uptime Assurance Program
The essential insurance policy for your most valuable asset. This program is focused on providing rapid, expert technical support to minimize downtime and keep your press running.
03
All-Access Partner Program
The ultimate, all-inclusive solution. This premier bundle combines the full power of our creative services and our technical support into one seamless, high-value partnership.
04
The Embelliprint AI Program
The definitive AI-powered partnership for market leaders. This top-tier program includes everything in the All-Access Program, plus a fully managed, custom AI assistant trained on your specific equipment and processes.
How to Choose the Right Program
With multiple options, it's important to find the plan that fits your primary need. Here's a simple guide:
Creative Challenges
If your main challenge is creative (e.g., fixing client files, designing embellishments, pre-flight checks), start with the Embellishment Concierge Program.
Technical Challenges
If your main challenge is technical (e.g., machine errors, avoiding downtime, operational questions), the Uptime Assurance Program is your best fit.
Complete Solution
If you face both creative and technical challenges equally and want a complete, worry-free solution, the All-Access Partner Program is designed for you.
AI-Powered Leadership
If you want to leverage your own custom AI for a competitive advantage and get instant answers from an expert system, The Embelliprint AI Program is the ultimate partnership.
Our Plans in Detail
Dive deep into each program to understand exactly how we can transform your embellishment operations. From entry-level support to AI-powered excellence, we have the perfect solution for your business needs.
1. The Embelliprint Concierge Program
For optimizing your creative and production workflow.
This program is your on-demand creative and production team. It provides your shop with a dedicated pool of monthly Creative Concierge Hours and unlocks access to our exclusive Embelliprint Tech Stack.
Support Plan - $210/month
The essential starting point for shops that need expert file preparation to prevent common, costly errors. Includes 3 Creative Concierge Hours for our core Embellishment Design & Pre-flight services.
Growth Plan - $390/month
A proactive partnership for shops looking to expand their embellishment offerings with confidence. Includes 6 Creative Concierge Hours, 3 White-Glove services, the Online RIP Tool, and the Foundational AI Suite.
Partner Plan - $600/month
The complete creative package for serious embellishment businesses. Includes 10 Creative Concierge Hours, 5 White-Glove services, the full Client Portal, PDF & Business Toolkits, and the High-Impact AI Suite.
2. The Uptime Assurance Program (UAP)
For technical support and business continuity.
This program is your insurance policy against costly downtime. It provides a retainer for on-demand access to our senior technical experts—the same team trusted by Konica Minolta to train their customers—for urgent troubleshooting.
1
Retainer Plan
$170/month
Peace of mind with on-demand access to technical experts. Includes 2 Expert Support Hours with a guaranteed 4-hour response time.
2
Priority Plan
$400/month
Proactive support for high-volume shops. Includes 5 Expert Support Hours, a 1-hour response time, and 1 proactive machine health check-in per year.
3
Mission-Critical Plan
$750/month
The ultimate insurance policy for your profit center. Includes 10 Expert Support Hours, a direct line to a senior expert, and 2 proactive machine health check-ins per year.
Bridging the Critical Production Gap: How the UAP Complements Your OEM Service
An OEM service contract is expertly designed to ensure hardware uptime. However, day-to-day profitability depends on mastering the entire operational workflow for each job. This "Production Gap" is where real-world challenges occur. It includes the digital file, software settings, and the physical, hands-on adjustments needed to make a job run successfully.
Our experts act as your remote co-pilot, guiding your team via video call through tasks like troubleshooting media feeding on specialty stocks, solving foil adhesion issues, and assisting with user-level mechanical tasks like aligning guides, cleaning sensors, and providing guidance for clearing clogged print heads.

The Fundamental Partnership
The OEM ensures your machine can run; Embelliprint ensures you can run it profitably.
Comprehensive Production Support
Our UAP support offers a holistic partnership designed to solve the real-world production challenges that often fall outside the scope of a standard hardware contract. We act as your expert co-pilot, providing remote guidance across the entire embellishment workflow, ensuring seamless operations and peak profitability.
Job Setup & Software Troubleshooting
Error Resolution
We troubleshoot software glitches and file-specific processing errors, preventing unnecessary on-site service calls for non-hardware issues.
Challenging Substrate Calibration
Receive live, remote guidance for dialing in the correct curing, pressure, and media settings for difficult stocks like synthetics, reducing waste and guesswork.
On-Press Production & Quality Control
Adhesion & Quality Troubleshooting
Get expert help solving common quality issues like foil/varnish adhesion failure, mottling, or incomplete coverage.
Media Feeding Diagnostics
We remotely assist your operators in diagnosing and resolving persistent media feeding, skewing, or jamming problems.
Environmental & Consumable Isolation
We help determine if quality issues are rooted in external factors like shop humidity, a bad foil batch, or improper stock storage.
Remote Hands-On Guidance & High-Value Job Enablement
Guided Operator Adjustments
Our experts act as your remote co-pilot, guiding your team via video call through user-level mechanical tasks like aligning guides, cleaning sensors, or performing print head alignments.
Variable Foil and Varnish Workflows
Our experts guide you through the complexities of variable data finishing, including correct filename formatting, barcode standards, and AIS scanner tuning to ensure flawless execution.
Fine Detail & Micro-Foiling
We provide the specific file and machine tuning tips required to successfully produce intricate designs and high-value micro-foiling effects.
3. The All-Access Partner Program
The ultimate, all-inclusive solution for support & production.
This premier program combines the best of both worlds, offering a complete, outsourced partnership for your entire embellishment department. All plans include access to the full Embelliprint Tech Stack and the Advanced AI Suite.
Creative Excellence
Full access to our Creative Concierge services
Technical Mastery
Complete Uptime Assurance Program coverage
Complete Tech Stack
All proprietary tools and platforms included
Advanced AI Suite
Premium AI tools valued at over $300/month
Unlimited Services
White-Glove services with fair use policy
4. The Embelliprint AI Program
The definitive AI-powered partnership for market leaders.
The pinnacle of the Embelliprint offering, this program gives you your own custom-built "expert-in-a-box." It includes everything in the All-Access Program, plus a fully managed, private AI Tech Assistant and an expanded pool of service hours.
Custom AI Assistant
Your private, managed expert system
Continuous Learning
Gets smarter with every interaction
Instant Answers
24/7 access to expert knowledge
Competitive Advantage
Market-leading AI capabilities
The Embelliprint Tech Stack & Concierge Services Explained
Your subscription is more than just access to our team; it's access to our entire ecosystem of tools and expertise, designed to make your operation more efficient and profitable.
The Embelliprint Tech Stack

Embelliprint AI

(The Embelliprint AI Program Only) This is your private, managed "expert-in-a-box". We build and maintain a secure chat portal trained on your technical manuals, job dockets, and internal notes, giving your team instant, accurate answers. Instant Troubleshooting: Get immediate answers to error codes and machine issues. Job Recall & Setup: Instantly retrieve settings from past jobs to speed up make-ready. New Employee Training: Empower new operators to learn without interrupting senior staff. A Key Advantage: The Collective Intelligence Engine: Your Embelliprint AI gets smarter every month. As our experts solve new challenges across our entire client base, we update every Embelliprint AI with the anonymized solution.

Online RIP Tool

(Unlocked at Growth Plan) Our proprietary online RIP tool provides the power and convenience of a RIP without the investment.

PDF Toolkit

(Unlocked at Partner Plan) Powered by Sterling-PDF, this suite of powerful, web-based tools allows you to perform common prepress tasks without needing an expensive Acrobat Pro license.

Client Portal

(Unlocked at Partner Plan) Powered by ProjectSend, we provide you with a secure, branded portal that you can use with your own clients for professional file submission, proofing, and feedback.

Business Toolkit

(Unlocked at Partner Plan) Powered by it-tools, this is your secure, private suite of over 100 useful online utilities for developers and IT professionals.

The Creative Concierge Service: Where Artistry Meets Engineering
The difference between a standard print and a high-margin masterpiece lies in the artful application of embellishments. Designing for dimension requires a rare blend of artistic talent and deep technical mastery. This is the core of our Concierge service.
Tactile Artistry
Designing and building complex, multi-layered tactile effects, from intricate patterns to organic textures that elevate the sensory experience.
Realistic Effect Creation
Mastering the subtle art of creating effects that mimic real-world textures and visuals, such as water splashes or embossed leather, using only varnish and foil.
Creative Problem Solving
Translating your client's most ambitious creative vision into a tangible, production-ready file that is guaranteed to run flawlessly on your press.
Technical Pre-flight & Optimization
The foundational service of ensuring every file is technically perfect—correctly built mask files, proper layer separation, and optimized for your specific machine to prevent costly errors.
Beyond Embellishment Design: Our Creative Concierge program also provides a full suite of creative services, including graphic design, copywriting, image creation and editing, and video production to support your broader marketing needs.
AI-Powered Capabilities
Our Creative Concierge team is equipped with a powerful suite of professional AI tools. As you move to higher-tier plans, you unlock more specialized capabilities.
Foundational AI Suite (Growth+)
Includes tools for creating visuals, compelling copy, and marketing content.
High-Impact AI Suite (Partner+)
Adds dynamic image generation, audio, and video editing.
Advanced AI Suite (All-Access+)
Full access to premium paid AI tools (e.g., MidJourney, Gamma, Descript, ElevenLabs). Valued at over $300/month, these tools are bundled directly into your subscription.
Unlike traditional service providers who only assist with pre-flight, Embelliprint Concierge combines tactile artistry, general creative design, and premium AI content creation tools into one unified service.
Pricing & Plan Add-Ons
Annual Service Retainer
To deliver this high-touch service, all month-to-month plans are subject to an Annual Service Retainer equal to one month's service fee, billed in your first month of each year. This fee is WAIVED ENTIRELY for all clients who choose an annual pre-paid plan.
Fair Use Policy
Our All-Access and Embelliprint AI plans offer unlimited White-Glove services to provide maximum value and peace of mind. To ensure a high-quality experience for all our partners, we maintain a Fair Use Policy. If an account's usage is consistently and significantly above the average for similar clients, we'll reach out to discuss a more customized enterprise solution.
Add-On Credit Packs (Subscriber-Exclusive Pricing)
Need more hours or services for a big project? Subscribers get exclusive access to discounted, pre-paid packs that never expire.
Creative Concierge Credit Packs
Standard À la carte Rate: $100/hr
  • 5-Hour Pack: $425 ($85.00/hr)
  • 10-Hour Pack: $750 ($75.00/hr)
  • 25-Hour Pack: $1,500 ($60.00/hr)
  • 50-Hour Pack: $2,500 ($50.00/hr)
  • 100-Hour Pack: $4,000 ($40.00/hr)
Expert Support Credit Packs
Standard À la carte Rate: $150/hr
  • 5-Hour Pack: $500 ($100.00/hr)
  • 10-Hour Pack: $900 ($90.00/hr)
  • 25-Hour Pack: $1,750 ($70.00/hr)
  • 50-Hour Pack: $3,500 ($70.00/hr)
  • 100-Hour Pack: $6,000 ($60.00/hr)
White-Glove Service Packs
(MGI/AccurioShine Only)
  • Single Service: $60
  • 3-Service Pack: $150 ($50.00/service)
  • 5-Service Pack: $200 ($40.00/service)
  • 10-Service Pack: $300 ($30.00/service)
AI Assistant Request Packs
(Embelliprint AI Program Subscribers Only)
  • 100 Requests: $100 ($1.00/request)
  • 300 Requests: $225 ($0.75/request)
  • 1,000 Requests: $500 ($0.50/request)
Concierge Plans at a Glance
Uptime Assurance Program (UAP) Plans at a Glance

Focus on Technical Excellence: UAP plans are laser-focused on keeping your equipment running at peak performance with expert technical support and proactive maintenance guidance.
All-Access Partner Plans at a Glance
The complete solution combining creative excellence with technical reliability
Embelliprint AI Plans at a Glance
The Ultimate Partnership
Combining human expertise with AI intelligence for unmatched service delivery and competitive advantage in the embellishment market.
Custom AI Training
Your private AI assistant learns your specific equipment, processes, and preferences to provide personalized support 24/7.
Market Leadership
Position your business at the forefront of technology with AI-powered capabilities that set you apart from competitors.
Ready to transform your embellishment operation? Contact us today to discuss which program is right for your business.